What is our Returns policy?
At Lynsey de Burca Jewellery we are happy to offer you a refund if you wish to cancel your order, under the Consumer Protection Distance Selling regulations 2000. You must inform us within seven working days starting with the day on which you receive your delivery. You must make sure that you take reasonable care of the goods and return them to us. As returned parcels are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. We will refund the money as soon as possible (within thirty days of receiving written notice of your decision to return the goods)
Please note: we do not refund the cost of returning the item.
Please note: Personalised orders are non-refundable.
Manufacturing faults in our products are extremely rare but if they do occur we will be happy to offer you a full refund or replacement. If you discover a fault please contact us as soon as possible so that we can resolve the issue. Under the Sale of Goods Act 1979 we will accept goods within a reasonable time after purchase and will refund the full amount including any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage.
Approximately how long will delivery take?
Ireland & UK: 2 – 5 Days
Europe: 5 – 9 Days
US & Canada: 11 – 15 Days
Australia & NZ: 18 – 22 Days
Rest of World: 22 – 28 Days
What are the delivery charges?
Free Shipping Anywhere in Ireland:
Europe – 8.50
USA – €12
Rest of World: €12
When will my item ship?
Each order will be made and shipped within 2 weeks.